Privacy Policy
Effective Date: January 1, 2025
Welcome to TVE Coaching Enterprise (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website and use our services. By accessing our platform, you agree to the practices described below.
1. Information We Collect
a. Personal Information
We may collect your:
Name
Email address
Contact number
Billing address
Payment details (handled securely by third-party providers)
b. Account & Course Information
Including:
Courses enrolled
Course progress
Messages and support tickets
c. Technical Information
Such as:
IP address
Browser type
Operating system
Pages visited
2. How We Use Your Information
Your information is used to:
Provide access to our courses and services
Process payments and manage your account
Send course updates, announcements, and optional promotional emails
Respond to your questions and support requests
Analyze usage to improve our platform
3. Sharing Your Information
We do not sell your personal data. We may share information only with:
Trusted service providers (e.g., Thinkific, Stripe, Xendit)
Legal authorities when required by law
All third parties are required to keep your data secure and confidential.
4. Data Security
We follow industry-standard measures to protect your data. While no system is 100% secure, we continuously work to safeguard your information.
5. Your Rights
You have the right to:
Request to view or update the personal information stored in our system (e.g., your name, email address, course records)
Request deletion of your data stored by TVE Coaching Enterprise, where legally and operationally possible
Opt out of marketing or promotional emails at any time
Please note:
Some data (e.g., payment transactions or official enrollment records) cannot be changed or deleted for audit, legal, or business record purposes.
We do not store or access your card details. All payment information is securely handled by our payment processor (e.g., Xendit or Stripe).
To make a request, email us at [email protected].
6. Cookies
We use cookies to enhance your experience and analyze how you use our site. You can disable cookies in your browser, but some features may not work properly.
7. Children’s Privacy
Our platform is not intended for users under 18. We do not knowingly collect personal data from children.
8. Policy Updates
We may update this policy from time to time. Any changes will be posted here with a new effective date.
9. Contact
For any questions, please contact: